Please note: because of the nature of digital products, we do not offer returns or refunds once access has been provided. All sales are final, except in the situations described below.
The products shown on this site are digital products. Any images, videos or references to physical books, boxes or devices are for illustrative purposes only and do not represent the actual format of the product being sold.
When we will help or refund you
Whatever our general policy, contact us at info@ellie-works.com and we will fix the problem or refund your order if:
- you were charged but did not receive access to your product;
- you were charged more than once for the same order;
- the files or access are broken or unusable and we cannot fix the problem within a reasonable time; or
- the product you received is materially different from what was described on the site.
Right of withdrawal for customers in the EU, UK and similar regions
Consumers in the European Union and the United Kingdom normally have 14 days to withdraw from an online purchase. For digital content that is not delivered on a physical medium, this right ends once we start supplying the content, if you have given your express consent to immediate delivery and acknowledged that you lose your right of withdrawal as a result. By completing your purchase you ask us to deliver the digital content immediately and you acknowledge that, once delivery has begun, you can no longer withdraw from the purchase. This does not affect your other legal rights, including your rights if a product is faulty or not as described.
How to request help or a refund
- Email info@ellie-works.com from the address you used at checkout.
- Include your order number and a short description of the problem or request.
- We will reply within 1–2 business days.
Approved refunds are returned to your original payment method. Depending on your bank or card issuer, it can take 5–10 business days for the money to appear.
Cancellations
Because access is delivered immediately, an order cannot be cancelled once your digital product has been made available.
Chargebacks
If you have a problem with an order, please contact us first so we can solve it quickly. Disputing a charge with your bank without contacting us can delay your resolution.
Contact us
Questions about this policy? Email info@ellie-works.com.